No refunds policy

All sales are final. NO REFUNDS

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

NO Exchanges
All sales are final, and no exchanges will be allowed.

Refund Policy

We are very sorry for the inconvenience. Unfortunately after an order is placed we cannot make any modifications. Non the less, if your package is returned, we will proceed sending it to the correct address.

Please note that due to high demand, orders may experience a slightly longer processing time than usual. We want to be transparent with you, and we want to make sure you're aware that shipping delivery times may vary between product. Please make sure to see for an estimated delivery time in the product description.

Your order can be cancelled for the following reasons:

- High Risk order classification by Shopify

- We only allow a max of 4 pairs of Response CL "Paso Fino" for your FIRST order and only ONE order per customer of Response CL "Paso Fino". If your second order includes the item Response CL "Paso Fino" it will automatically get cancelled.

If your items arrived damaged or wrong. Please contact us immediately at urgent@merchexp.com