• I WANT TO CANCEL MY ORDER

    No refunds policy

    All sales are final. NO REFUNDS

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

    NO Exchanges
    All sales are final, and no exchanges will be allowed.

    Refund Policy

  • I NEED TO MAKE A CHANGE TO MY ORDER

    We are very sorry for the inconvenience. Unfortunately after an order is placed we cannot make any modifications. Non the less, if your package is returned, we will proceed sending it to the correct address.

  • WHEN CAN I EXPECT MY MERCHANDISE?

    Please note that due to high demand, orders may experience a slightly longer processing time than usual. We want to be transparent with you, and we want to make sure you're aware that your order will be processed and shipped within 10 to 15 business days.

  • WHY WAS MY ORDER CANCELLED?

    Your order can be cancelled for the following reasons:

    - High Risk order classification by Shopify


    - We only allow a max of 4 pairs of Response CL "Paso Fino" for your FIRST order and only ONE order per customer of Response CL "Paso Fino". If your second order includes the item Response CL "Paso Fino" it will automatically get cancelled.

  • DAMAGED GOODS

    If your items arrived damaged or wrong. Please contact us immediately at urgent@merchexp.com

HELLO, HOW MAY WE ASSIST YOU?

Trade name: MERCHEXP LLC

Phone number: 9395776368

Email: nadiesabe@merchexp.com

Physical address: 441 Calle E, Frailes Industrial Park, Guaynabo PR 00969, United States

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